Live Chat Software Reviews

Provider Rating Pricing (monthly) Comments

Live Chat Review
Free Trial
4.5 STARTER $16 Seat/month
REGULAR $30 Seat/month
MOST POPULARTEAM $33 Seat/month
View full pricing
+ Unlimited agent accounts
+ affordable pricing
+ intelligent automatic triggers
+ great live stats
live agent
LiveAgent Review
Free Trial
4.3 Ticket $12 per agent/month
All-inclusive $25 per agent/month
Ticket + Chat $20 per agent/monthView full pricing
+ beautiful user interfaces
+ feature-rich
+ excellent support
+ integrated ticketing system
+ prices per seat (concurrent user)

olark

Olark Review
4 Billed every $17 per operator per month
Billed every year $15 per operator per month Save 12%
Billed every 2 years $12 per operator per month Save 29%
View full pricing
+ automation features
+ usability
+ seasonal templates
+ cobrowsing feature
web client is very basic
snapengage
MyLiveChat Review
3.5 Starter New Plan $15/m
Basic Best for Small Business $29/m
Corporate Most Popular $59/m
Enterprise Ideal for Large Teams $99/m
(each tier includes multiple agent licences)
+ very easy-to-use
+ call back feature (US and Canada only)
live analytics
high entry-level pricing
userlike
Zopim Review
LITE Best for individuals Free 1 Agent Only
BASIC Great for lean teams $11.20 per agent/mo. (USD billed annually) $14.00 agent/mo (billed monthly)
ADVANCED Ideal for established teams $20 per agent/mo. (USD billed annually) $25.00 agent/mo (billed monthly)
PREMIUM Perfect for industry leaders $44 per agent/mo. (USD billed annually) $55.00 agent/mo (billed monthly)
(Price per Agent)
+ you can set goals (e.g. sales) for your agents
+ works for iPhone apps
 setup is no always very intuitive
 limited intelligent triggers
talk.to
HelpOnClick Review
Free Trial
3.5 FREE Free for 10 users 30 chats Handle 25 tickets Audio calling Localization of chat widget Customize basic settings
LITE $ 14.99 MO Unlimited Chats Widget Customization Chat Transfer & Groups 99.5% Uptime & SSL Security
PRO $ 24.99 MO Chat Conferencing CRM Integration and API Video Chat Post Chat Survey Reports and History 99.95 % Uptime & SSL Security
ENTERPRISE $ 39.99 MO Queuing White Label Unlimited Domains Widget Custom CSS Analytics Dedicated Account Manager
(Price per agent)
+ supports multiple websites
+ features of the web interface
idle mode
not very intuitive
clickdesk
ClickDesk Review
3 Free: $0
Lite: $9.99
Pro: $14.99
(Price per agent)
+ innovative features such as helpdesk
+ good customization
+ affordable
no live analytics or web client
idle mode
negative customer feedback
live2supportLive2Chat Review
Free Trial
2 Free forever Paid $0 unlimited 1 unlimited
Paid $0 $14 per agent/mo billed annually $17 per agent/mo, billed monthly unlimited as many as paid for unlimited
+ range of features
outdated look of the interface
technical issues
slow

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